Why don't you answer my e-mails?

So, you didn't get an email from SuperMemo about your purchase?

Do not worry!

Leave a message here and they will get back to you as soon as possible!

Follow these steps:

1. Click on the "Log in" link on the top-right corner
2. Type in the default username and password (which can be found at the bottom of the screen (in a yellow box) of this page: https://supermemopedia.com/wiki/Main_Page) OR create a new account. Up to you.
3. Come back to this page and click on "Edit" (which can be found next to the search box that is on the top-right corner).
4. Type in your message in a similar format to the following, and wait for a reply (keep checking the page)!

Copy and paste this template!

Replace the "xxxxx" with your actual order number!

== Order xxxxx-supermemo ==
Hello,

I'm HR (adding your initials is optional), and I haven't received my order (supermemo-xxxxx).

My e-mail is harv****1@gmail.com (adding part of your email is optional. Do '''''NOT''''' add your full e-mail so that you keep it safe!).

Problem

The most frequent reason for not receiving a reply via e-mail are spam filters (esp. at @yahoo.com, @hotmail, @comcast, @qq.com, and @gmail.com e-mail addresses). In most cases we do receive your complaints and attempt to resend the instructions to all e-mail addresses on the file. We also use gmail.com as opposed to supermemo.org as this improves delivery (esp. to gmail.com addresses). If this fails, we attempt a contact by phone (if you listed one in your order). If you do not get an answer in 2-3 attempts, you could best use the Contact Form, or provide an alternative e-mail address.

Remember to add shop[year]@ and help[year]@ addresses to your spam whitelist (e.g. shop2019(AT)supermemo(DOT)org).

You can also edit this page in cases when messages sent to @supermemo.org bounce back for some reason.

Remember also that each year addresses change. For example, shop2017(@)supermemo(.)org will change to shop2018@ on Jan 1, 2018. The old addresses are discarded and misdirected mail will not be retrieved.

Please note also that questions that have already been answered in the documentation receive lower priority and may take longer to process.

See also:

• E-mail
• You do not reply to e-mail
• No response from the tech support for days
• Will I receive e-mail notification?
• Lost my password, not receiving e-mail reply.
• Why I get support but do not get my password?
• I am disappointed with your customer service

Exemplary messages

• I've emailed you five times asking for my registration password. I purchased SuperMemo 11 days ago. Can someone please send me my password already?
• I'm having trouble reach tech support via email. I've sent 4 messages from different accounts. Help!
• I have been waiting about 6 months for and unlock password email to arrive. PLEASE - send me something that indicates you at least got my email. I actually paid for this product - now I want to register it and use it with all it's supposed capabilities
• I emailed several times already. (details)

___________________________

Order #41565-supermemo

Hello,

I'm Susan and I haven't received my password.I ordered my Supermemo18 7days ago and got a download link,but Istill haven't received a unlock password.

My e-mail is 1860888****@139.com .Thank you for your prompt assistance!

sending date

The mail was sent from 3 addresses on Aug 9, 2024, 16:00 local time

solved

I have received it. Thank you!

Order 41558-supermemo

Hello,

I'm A and I haven't received my order (41558-supermemo). I ordered my SuperMemo 6 days ago and got a download link, but I still haven't received a unlock password.

My e-mail is a**b***@gmail.com.

resent

yesterday, the instructions have been resent three ways. Please confirm receiving

solved

I have received it. Thank you!

Order 41560-supermemo

Hello,

I'm YL. I urgently need the password for my order 41560-supermemo.

My email: ying****@gmail.com

I've submitted 1 contact form and sent 4 emails. I've only received an automatic reply telling me to keep waiting. I've checked my spam folder.

Please reply to me if you can see it.

Thank you for your prompt assistance.

all seems to be ok

It seems all your four pieces arrived. As mail is sent manually (i.e. by a human), and your registration forms arrived shortly past midnight Polish time, there is no reason to worry. You most likely will get all the data today, i.e. still Aug 2, 2024

still haven't received the password

Thank you for your prompt response. Concerned it might be a Gmail issue, so I've also registered using elo****o@outlook.com. Both this and ying****@gmail.com can receive messages. I appreciate your manual processingy.

solved

Thank you!

Order 41286-supermemo

Hello,

I'm CH, and I haven't received my order (supermemo-41286) password.

My e-mail is 2875****5@qq.com.

I have sent two emails and used a contact form once, but have not received a reply.I want to know how to change the QQ email filled in during the purchase to another email address.

Please reply to me if you can see it, thank you.

reply

your order arrived Dec 11, one mail with registration data on Dec 13. Your data will be resent via additional channels. If you do not get a reply within 24 hours, please write back

resending

your data was resent Dec 18. here is an extract for your convenience: From: SuperMemo Store Sent: Dec 18, 2023, Mon 19:54 To: 287*** at qq.com Subject: Order No 41286 Please use File : Installation : Input password, or use Ctrl+i, to insert the unlock password. Your unlock password is...

Solved

I have received the password in the email, thank you very much.

Order 41275-supermemo

Hello,

I'm Keelee, and I haven't received my order (#41275-supermemo).

My e-mail is 1910****2@qq.com

Solved

I have received the password in the email.In the meantime,I've started using my Supermemo, thank you very much.

Order 41126-supermemo

Hello,

It’s been a few weeks and I haven't received my order (supermemo-41126) key yet.

My e-mail is readingm****@protonmail.com

Thank you and have a great day/night.

Mail resent

Thank you for this notification. You mail has just been resent via several channels. If nothing arrives, please try Contact Form at supermemo.store or leave a message here.

received my unlock password

I received my unlocked password today and was able to unlock supermemo. Fast response time (made the post yesterday). Thanks so much for the help! Have a great day/night!

Order supermemo-32166

Hello,

I'm DM, and I haven't received my order (supermemo-32166) - SM18 (date 10/may/2023)

My e-mail is mgo****o@gmail.com.

The email I sent wasn't answered yet.

Tks in advance.

delays

Your order is in the system. The delay might be caused by mail delivery or glitches in the store system as servers are being moved from Yahoo to Turbify. If you do not get your data by midday tomorrow, please leave a note here. You can use SuperMemo in the meantime.

nothing yet

As requested, just a feedback: didn't receive the password yet. By the way, tks for the fast answer yesterday here!

e-mail

Perhaps you mis-spelled your e-mail? you should have received an immediate automatic confirmation. Did you get it? If so, perhaps you could mail here to 2-3 addresses with a copy of the above exchange.

confirmation

Just got the password for registration. Worked like a charm. Thanks a lot!

Order supermemo-32164

Hello,

I'm LK, and I haven't received my order (supermemo-32164). I purchased SuperMemo 17 via PayPal registered to a gmail address on May 1st, 2023, though the e-mail I provided for instructions/receipts is a protonmail address. I received the order confirmation e-mail, but the Download link provided in the shop was broken. I found the alternative download page, but I have not received any activation codes to either e-mail address. I sent an e-mail from the Protonmail account on the 1st, but have not yet (May 4th) received any response, and the e-mail did not bounce back. Please advise.

fix

your mail will be resent. if you get nothing within 24 hours. Please come back here

Another order: supermemo-31785

I'm SL (adding your initials is optional). I got a new PC and wanted to install SuperMemo and Advanced English on it, but I found that I lost my activation codes (supermemo-31785). Could you please resent the codes for me at l****@outlook.com? Thanks!

yes, all instructions will be resent

yes, we do resend instructions in such cases. if you ask here, does it mean you tried by e-mail and got no reply? See: e-mail

no reply from e-mail

yes, I have sent the e-mail last year to shop2022(AT)supermemo.org. Should I use moni2023(AT)supermemo.org instead? I don't know this e-mail before. update: got no reply from moni2023(AT)supermemo.org either.

technical problem

all this thread will be forwarded. Even though you write to supermemo.org, instructions are sent via super-memory.org (still), and that might be the reason in all cases. To be sure, you will also get a better diagnosis here. sorry for this mess

got the e-mail

Thank you. I have got the e-mails now.

Order from the 13th November 2022: supermemo-17 to 18 Upgrade

Hello, I ordered the upgrade from SM 17 to Sm18 ten days ago, and I haven't received any emails.

Neither the confirmation email nor the unlock password. I paid through PayPal (transaction code: 6AB24248YS744750S).

My e-mail is stefan****@protonmail.com (adding part of your email is optional.

resending data

your data will be resent asap via different accounts, please come back here to confirm receiving

Another order: supermemo-31986

Hello,

I'm ED, and I haven't received my order (supermemo-31986).

My e-mail is em****ak@icloud.com. I already checked the spam folder and there is nothing. I sent an email adding other two different email account where u can send me the password: em****ak@live.it and dil**********ele@yahoo.com

Thanks in advance, ED

supermemo-31464

From=E. D. Country=United States Sent=Sep 8, 2021 Subject=Purchase SM-18 still haven't received the code. Salutations! My order # is 31464, and my initials E. D. . I haven't received the unlock code yet and was just wondering if it could be resent. I found the SuperMemoStore email in spam and whitelisted it but am still waiting and checking spam regardless. If you report a problem here, please come back and report when you case was closed

【2021.04.03】No key after purchasing（supermemo-31195）

Hi, I ordered Supermemo 18 on March 31, 2021 and I haven't received a password（supermemo-31195）. I've been emailing for a while now and still nothing. I'm quite positive that possible replies didn't land in my spam folder too. I hope I can get a resolution to this. Thanks.

confirmation

【21.04.06】The key has been received, thanks.

Another open letter from another customer

Hi!

My initials are PB and I also have problems getting an activation key for SM18. I wrote 5 e-mails yet to various of your support channels. Did you receive them? I'm quite positive that possible replies didn't land in my spam folder because on none of my e-mail accounts there is one active...

Thanks in advance, PB

Message from PB?

Do you think it is your text I purchased SuperMemo 18 on August the 8th 2019 and received an order confirmation (Monday, September 23, 2019 12:21 PM)? You list 3 e-mail addresses and they can all be used to resend mail.

(later that day, mail was sent from separate accounts, incl. gmail.com, to the 3 addresses listed)

Reply from the customer (PB)

Thanks for the quick reply, it finally worked.

Another open letter

Hi

My initials are SB and I've so been having the same problems as above. I've been sending multiple emails for the past ~13 days (28 of November) and I haven't been getting any replies. I've checked my spam and there isn't anything in there so I'm assuming its not getting out of your email for some reason. If you could send of my activation code, that would be fantastic.

Thanks, SB

check

We will check for S.B. on Nov 28, and let you know how much mail arrived (or not) and have been sent. We will also use different severs for mailing. In recent years this always seems to work without restoring to using a phone.

database

There have been several e-mails from S.B. (mostly as N.B.)(gmail.com). The instructions have been resent. Additional copies of instructions will go via separate servers. Please confirm.

Reply from SB

Thanks for the reply. I just got the email with my key.

No key after purchasing

Hello,

I purchased SM18 on July 1 and have yet to receive my activation key. I sent an email to shop2020 on July 3 and another one on July 6 to shop, shop2019, and shop2020 but did not receive any response. I did get the initial order confirmation though. I've also checked my spam folders. My initials are JG and the emails I sent were from (J...G...B... @ outlook.com). In the email I've listed four email address that I can be reached at.

Thank you,
JG

check

thank you, it will be checked. feedback will be posted here asap

Reply from the customer

I received my unlock code. Thank you!

Haven't received registration code

Hello, I purchased SuperMemo 18 on Aug. 31 2020, and have yet to receive a registration code at my email address (bb.....@gmail.com). I've sent 2 messages with 4 other email addresses to the current email addresses (help2020@supermemo.org and shop2020@supermemo.org) and also a phone number. My initials are BY; the order number is 30753. Thanks for your help,
BY

Received …

Your mail arrived to at least two addresses. The instructions have been sent to all addresses listed (5). If you do not get a reply in 24 hours, please leave a note here.

thank you

Another customer: order supermemo-30498

Hi, I ordered Supermemo 18 on May 2, 2020 and I haven't received a password. I've been emailing for a while now and still nothing. I just found this page and I hope I can get a resolution to this. Thanks, DD.

Resending

Your instructions were resent via 3 different smtp servers. If you do not receive any mail, please write back. Original instructions were sent May 9, 2020 (@hotmail). There is no record of prior resending, which indicates your mail might have never arrived.

(comment on Feb 1, 2021: this reply seems to be dated Sep 15, 2020, i.e. probably case long closed)

Another customer: order supermemo-31069

Hi, I ordered Supermemo 18 on Jan 24, 2021 and I haven't received a password. I've emailed 4 times and still nothing. I provided my phone number in the last email. I've checked my spam folder and haven't received anything.

Comment: With order number this will hopefully be resolved on Monday (esp. if that phone number arrived)

Customer Response: I received the password today (Jan. 31, 2021) by email.

Permanent Fix

I've seen many people have this issue and it seems like a poor way to start off with SuperMemo. Have you considered just sending out order information from gmail by default?

Using gmail

Feb 1, 2021: We do use g-mail in emergencies. However, in the last 3 days, mail sent from gmail.com to supermemo.org and the other way was falsely marked as spam in many documented cases. supermemo.org is the default mail server. In such cases we temporarily switch to super-memory.org (or others) and also use gmail.com for sending out mail. The system is imperfect, but there has been no need to use the phone for the purpose many months (or years?). Someone suggested the use of Facebook messenger for similar cases. If there is interest we might create a page for that purpose.

And another: order supermemo-31072

I ordered Supermemo 17 on Jan 27, 2021 and haven't received a password either. I too have "4 emails" to my credit, three of which have my contact number. If it makes any difference, I use Protonmail. I have run out of my trial credits and am stuck with using a different app for the time being and no reps neither. Please oblige at your earliest. Thanks.

Customer Response: I too received the password today (Jan. 31, 2021) by email. Thank you for the prompt response.

Technical problem

There were some problems with spam filter software configuration at supermemo.org. Lots of mail sent to default addresses were rejected by the server. Some mail sent out also returned. By the end of Monday, Feb 1, 2021, there seems to be no open cases of problems with communication. All mail was sent and reported as delivered. If you still have problems with getting in touch, please try again, leave a message here, or temporarily use shop (at) super-memory.org. We apologize for the inconvenience

Feb 21, 2021

See: Have not received unlock password (Feb 22, 2021)

Another customer: order supermemo-30837

Hi, I emailed a number of the suggested emails and not yet received the unlock code. Can you please check on order 30837? Thank you.

UPDATE 2.27.21 I have not yet received the unlock code. I have now emailed from a yahoo and gmail account to all the suggested emails in the correct date format. I have included my phone number. Can you please pull up the order 30837 and email me the unlock code. I received my receipt from SuperMemo store on 10.15.20 to the s.........856 at yahoo email account.

Feb 27, 2021 update

Your mail arrived today from 856 account and was acknowledged on our side. You are likely to receive quite of volume of mail duplicates. Some of that mail was sent automatically and that might have been intercepted by having both yahoo and gmail as addressee. Some of mail was sent manually. Please report. Your instructions were also resent of Feb 22.

Solved

customer wrote: Thank you, email received! (Sun, 28 Feb 2021 00:41:44 +0000 (UTC))

Another customer: order supermemo-31110

Dear Sir/Madam related

My initials are HY, and I ordered Supermemo 18 on 17 Feb 2021, but I haven't received my password until now (I do check my spam folder). The email was sent from H.....Y...@outlook.com. I wonder if there's something wrong.

Thanks,
HY

Reply from HY

Thanks for the reply. I just got the email with my password.

Another Customer #31306, 06/09/21

Good Day, I would like to ask for my password please? My order number is #31306. I am so excited to use the software fully, since I already consumed all of the credits given. I hope to get a response.

Thanks,
NP

Mail Received

Your mail arrived (twice) at help2021@ (possibly also other addresses used). It should be processed in 24h. If you get nothing by that time, please leave a note here.

Customer Reply

Just got the password after notice. Thank You.

Another customer: order supermemo-31323

Dear Sir/Madam related

My initials are SB. I placed my order on 19th June 2021. I've whitelisted your email ID in gmail. But I did not get my password yet. Please send it soon.

Thanks,
SB

resending

data will be resent within 24h, if you do not get it in that time, please write back

Another customer: order supermemo-31277

Hi,

My initials are HG. I placed my order on 19th May 2021. After sending multiple emails from multiple mails, all whitelisted. But I still did not get my password and now my credits are used up. Please send a mail to h***ss@gmx.de

Thanks,
HG

Processing

This will be processed at highest priority. If you receive nothing in the next 24 hours, please write back. We have many alternative channels. Is it your first alert on the subject (considering the long period)

Reply from HG

The sender should be shop2021 at supermemo org, right? I have not received something to the gmx.de address so try: me at heyegross.de

Addresses

In case of trouble, we use multiple servers, incl. gmail.com or even the phone. We know that gmx.de often intercepts mail from supermemo.org (and possibly super-memory.com). Perhaps the above will work? me@ ? We have many more channels to try.

In recent mail sent to support, gmx.de occurs in files that are clearly not related to this case. Did you write to help2021@?

Solved

Thank you! I was finally able to activate SuperMemo! Thanks so much!

Another customer: order supermemo-31566

Hi, I've been waiting 3 days for the activation code on my purchase of SuperMemo 17 Upgrade. My orders are SuperMemo 15 Freeware (order supermemo-31565) and SuperMemo 17 Upgrade (order supermemo-31566).

Please send email to je********j@yahoo.com.

Thank you.

Resending

instruction have been resent (incl. gmail.com)

Another customer: order supermemo-31649

My order is supermemo-31649. I haven't received the unlock code yet.

Business Day

This could be because of the interpretation of "business day". Please see again, the data was (probably) sent after your message. If not, please write again

Another customer: order supermemo-31757

From=Firingtissue Country=China Sent=13th April, 2022 Subject=Failed to receive a code/password/key Q=Hi, I've ordered the supermemo-18 and made the payment last Friday which was 8th April, 2022, the order number is supermemo-31757. Now that it has been 2 business days and I did not receive the code/password/key. I've heard that it might be a problem of my email's spam filter, so leanzhong(@)mail.com and leanzhong(@)aol.com would be alternatives. Please resend the code/password/key to all addresses if possible. Thank you very much. Hints=- A=Mail was resent to 3 accounts

Another customer: order supermemo-31837

I'm sad. I bought Asian mix, but I didn't receive anything other than a receipt. Nine days have passed. So sad. I'm sad and tears cover my face. My order number is this: order supermemo-31837

It's sad. I'm so sad

Another order: supermemo-31233

Hello,

I'm a Software Project Manager. My e-mail is cheng20...@163.com. I am using Chinese and Japanese Characters. I have a problem when merge two collections，the titles in the knowledge tree were got unreadable.There were some asterisk and non-characters both in the titles and content.what can I do with this problem?

see: Titles unreadable after a collection merge

Answer

Please accept an apology. For details see: I didn’t get my mix

Another order: supermemo-32050

Hello,

I'm MS, and I haven't received my order (supermemo-32050).

My e-mail is msor****2@gmail.com.

Christmas gap

Please see if this is not just a delay caused by Christmas holiday in Poland. The queue has been cleared on the first day of business. If you still do not see your mail (incl. spam folders), please write back (you can also leave a note here)

Another order: supermemo-32073

Hello,

I'm KZ, and I haven't received my order (supermemo-32073).

My e-mail is kaij****n@gmail.com.

technical problem

There were some issues with sending mail from @super-memory.org to @gmail.com. Some pieces bounced back as "spam". The mail will be resent via supermemo.org

Another order: supermemo-32085

Hello,

I'm SJF, and I haven't received my order (supermemo-32085).

My e-mail is hello****d@163.com

I haven't received further instructions within a business day (including the unlock password, installation tips, etc.).

technical problem

There were some issues with sending mail from @super-memory.org to @gmail.com. Some pieces bounced back as "spam". The mail will be resent via supermemo.org. In addition, as you are not the first affected, the technical problem will be remedied as fast as feasible.

Another order: supermemo-32104

Hello,

I'm J.A. Alcázar, and I haven't received my order (supermemo-32104).

I have purchased the "Basic French" collection for SuperMemo and downloaded the file "Basic French.exe" but when I run it on my windows 10 computer it gives me an error "This application cannot be run on your computer".

I have not received an email with instructions or an unlock password either.

My e-mail is de***@yahoo.es (adding part of your email is optional. DO NOT ADD YOUR FULL E-MAIL TO ENSURE THAT IT IS NOT CRAWLED).

Solutions

• your instructions have been resent
• technical details in ref. to collection installed have been sent (Mar 10, 2023)
• you will receive an updated Basic French available as a zip file (for manual installation). The version in the library requires version upgrade. The updated version will work instantly with the newest SuperMemo
• if technically viable, you will receive a multimedia extension to your collection (as a separate file)

Another order: supermemo-32094

I'm VM, and I haven't received my order (supermemo-32094). My e-mail is vm****@gmail.com (adding part of your email is optional. DO NOT ADD YOUR FULL E-MAIL TO ENSURE THAT IT IS NOT CRAWLED).

resending

your data have been resent, Mar 8, 2023

32138

Wrong e-mail address supplied

32052

I'm ZXL, and I haven't received my order (supermemo-32052). My e-mail is 87710787(at)qq.com

instructions resent

your instructions have been resent but no confirmation arrived (yet)

follow-up

I have received my order (supermemo-32052). I want to purchase SM19. I have bought 18 before. Is there a discount for purchasing SM19?

SuperMemoUser's Comment

There is SuperMemo 19 Upgrade. Note that in some date range the upgrade is free.

Order 41264-supermemo

Hello,

I'm PT (adding your initials is optional), and I haven't received my order (supermemo-41264).

My e-mail is phil****@boa****ign.co.uk (adding part of your email is optional. Do NOT add your full e-mail to ensure that it is not crawled).

resending

this will be resent from different accounts. if you do not get data within 24h, please write again. In addition, just in case, you could resend your registration (e.g. via store contact form), because non-delivery can happen on both ends

Customer follow up

Data has not yet been received and I have followed your suggestion (re store contact form). I have previously successfully received e-mail from the moni###@##memo.org address and the shopify.com address if this helps.

Further follow up 11/12/23

Password has now been received. Many Thanks.

Order 41369-supermemo

Hello,

I'm MM, and I haven't received my order (supermemo-41369).

My e-mail is mgmc******6@gmail.com. Thank you.

Reply

before you get the answer, see if you check the registration to register2024@ ... or see Unlock SuperMemo

user reply

Everything has been resolved now - thank you very much!

Order 41399-supermemo

Hello,

I'm Aries, and I haven't received my order (supermemo-41399).

My e-mail is 302****5@qq.com. Thank you.

user reply

Password has now been received. thank you very much!

Order 41379-supermemo

Hello,

I'm PL, and I haven't received my order (supermemo-41379) dating back to February 18th.

Please be informed that I will request a Paypal refund within the next days unless I receive what I bought. Thanks.

resending data

if you have sent your registration, your data will be resent from different accounts. if you have not registered yet, see Unlock SuperMemo

Order 41502-supermemo

Hello, I'm jin and I haven't received my order (supermemo-41502). My e-mail is 2485****43@qq.com Please send me my SuperMemo 19 password thanks, I've sent a lot of emails with different emails, so far no answer and I used the Contact Form and typed all information and pressed the Send button but nothing happened I don't know what is wrong

connection

apart from the order notification, nothing seems to have arrived at main addresses (incl. contact form). It is possible that qq.com is at higher risk of being filtered? If you have an alternative address, you might try it (it does not need to be yours). Nevertheless, we can use other servers on our side incl. gmail.com, which will hopefully resolve the issue. In the meantime, please monitor this page, and report if there is 24h silence on our side. Remember that you can use SuperMemo unregistered for a while.

user reply

I received the test emails with 2485****43@qq.com I have re-used both emails 136****1019@163.com and a1598*****50@gmail.com Send emails to address help2024(@)supermemo.org and register2024(@)supermemo.org please check them.

non-arrival

sadly, no mail from those addresses arrived at help2024 nor register2024. As a last resort you might just paste your Machine ID below (see: Registering SuperMemo). The ID will later be deleted. An alternative e-mail address has also been sent by e-mail.

user reply2

Hi finally I received it ,and I sent the registration information for my laptop, thank you , may good fortune go with you!

thank you

Thank you. You may still receive additional mail in the subject on the basis of this communication. Please ignore it

another computer

Sorry to bother you again, I would like to use supermeo on my laptop. I have sent a few emails to register my laptop to Mona Power, please check them. Thank you

Order 41522-supermemo

Hello Lo Fung here, Paid on 6/28 still yet to receive a password

• Update: Got it

Order 41114-supermemo

Hello,

I'm MC, and I haven't received my unlock password for my new PC.

My e-mail is ua****c@gmail.com.

reply

this has been forwarded for resending (possibly only on Monday)

User Reply

Password has not yet been received.

Password sent

The password has been sent from two addresses on July 24, at 13:52. Please confirm

user reply

Password has now been received. thank you very much!

Order 41034-supermemo

Hello,

I'm YK, and I haven't received a response regarding my free upgrade to SuperMemo 19. My e-mail is 131276*****c@163.com.

I purchased SuperMemo 18 within the eligible period and have sent multiple emails but haven't received any reply. Please look into this matter and assist with my upgrade request.

Thank you.

Reply

Yes. You are eligible for free upgrade. Download instructions have been sent.

User Reply

Thank you for your assistance. I have received the installation package and have sent back my machine ID. I would appreciate it if you could send me the activation code for SuperMemo 19. Once again, thank you very much.

---

Thank you for the installation package. I have sent my machine ID as instructed, but I have yet to receive the activation code. Could you please check on the status of my request and respond at your earliest convenience? Thank you very much for your assistance! August 7, 2024

sending date

response to Machine ID sent Aug 10, 2024, 14:40 local time (CET)

Order 41556-supermemo

Hello Mr. Piotr Woźniak,

I’m JS.

I bought SuperMemo19 on July 28, 2024, which was 52 days ago, and I still haven’t received the password to unlock it.

I’ve already sent two emails to register2024(@)supermemo(.)org and left two messages on the Store's Contact form, but no luck.

After watching Pleasurable Learning's video (https://www.youtube.com/watch?v=DoeeeH5J5Bg), I’m reaching out here as a last resort.

I’ve also whitelisted @supermemo(.)org in my or******x@gmail.com account just in case.

Could you please send me the password or let me know if there’s any issue?

Thanks for your help.

processing

thank you for your persistence. this was sent at high priority for speedy processing

prior messages

• your registration of August 25, 2024 at 5:14 pm was received
• your request via Contact Form was received September 18, 2024 at 1:10 am, but it did not Machine ID that is needed for processing
• most likely mail was lost in transit on the way back to you? in such cases we send copies via a few accounts, which probably always resolves the case

password received. Thank you

Thank you for sending my issue at high priority for speedy processing.

I received two separate emails yesterday, September 20, 2024 with my password.

SuperMemo has been successfully unlocked.

Moving forward, I will include Machine ID when requesting via Contact Form.

Thank you.

Order 41611-supermemo

Hello,

I'm BY , and I haven't received my order (supermemo-41611).

My e-mail is by****@u***ago.edu. I have sent 3 messages (the last with machine ID) and used the contact form as well. I am upgrading from SM18. Here is my machine ID (just in case): 83I3-HI49-H8073E1I-557E-8G74-1127-3DI7E38D9F29-83I3-HI49.