View source for Problems, Errors and Bugs

__FORCETOC__
= Reporting bugs =

# [[Best way of communicating]]
# [[Why don't you answer my e-mails?]]
# [[Will I receive e-mail notification?]]
# [[How many bugs are there in SuperMemo?]]
# [[Why e-mailed collection does not work?]]

= Frequent trouble =

# [[Some application lock SuperMemo files and cause errors]]
# [[Error message shows after changing themes in SuperMemo 18]]
# [[Why do I get Clipboard access prompt?]]

= Windows 11 =
# [[I cannot import automatically from the web]]
# [[Does SuperMemo 18 work in Windows 11?]]
# [[Can I use Ctrl+Shift+A on Windows 11?]]
# [[Internet Explorer no longer available on Windows 11]]
# [[SM18 email features not working on Windows 11]]
# [[Problem with importing web pages in Windows 11]]

= Error messages =
See: [[Error messages]]
= Design =
# [[Renaming collection doesn't rename the root concept]]

= Malware =

# [[Windows can destroy your learning material]]
# [[Bug with Avast in Vista]]

= MS Edge =
# [[SuperMemo 19 still opens link in Internet Explorer]]

= Internet Explorer =
# [[Dependence on Internet Explorer vs. the focus on Edge]]
# [[New problem with Internet Explorer in Windows 10]]
# [[Less dependent on Internet Explorer]]
# [[Using SuperMemo with other Internet browsers]]
# [[Internet Explorer run As Administrator cannot be used to import content to SuperMemo]]
# [[Does the Import web pages feature work with other browsers than Internet Explorer?]]
# [[Can SuperMemo work without Internet Explorer?]]
# [[A possible method for importing from Firefox and other browsers]]
# [[Buying SuperMemo in other browsers than Internet Explorer]]
# [[Add COM Components to enable scripting to automate importing from any web browser]]

= Data safety =

# [[Is my data safe%3F]]
# [[Does SuperMemo change system clock]]
# [[I lost my tasklist]]

= Deprecation/Aging =

# [[SuperMemo editing disabled all of a sudden!]]
# [[Not a valid Win32 application]]

= Editing =

# [[Duplicate Element shortcut does not work]]
# [[Question box dissapeared]]
# [[Unruly rectangles in occlusion tests]]
# [[I deleted a component from many elements]]
# Why Ctrl+Alt+N does not paste anything from the clipboard? [[No article paste]]
# [[Alt+X does not work, occasionally]]

= HTML problems =

# [[Can't Alt+X a long article|Problems with longer articles]] (i.e. how to solve HTML problems)
# [[Error pasting HTML,Microsoft's mshtml.dll refuses to paste]]
# Keyboard problems in HTML ([[DeHTML-ize shortcut does not work]])
# [[Error editing HTML]]

= Synchronization =

# [[Conflicted copy of files on DropBox]]

= Lost data =

# [[SuperMemo horror. Data lost!]]
# [[Information lost after an unexpected shutdown of the computer]]
# [[Horror - I lost 10 years of my work]]
# [[How can I restore my priority queue?]]
# [[Timeline data lost|Recovering lost timeline data (time.tim)]]
# [[Problems after renaming a collection]]
# [[Fatal errors that cannot be remedied with Repair collection]]

= Freezing =

# [[Neural review hangs up SuperMemo]]
# [[Some elements freeze SuperMemo while learning]]
# [[Editing local page makes SM hang]]
# [[SuperMemo hangs up on mail from MAILER-DAEMON]]

= Community =

# [[Is there a forum for SuperMemo users%3F]]

= Learning =

# [[Premature "Nothing more to learn"]]
# [[Error: Cannot compute repetition outcomes]]
# [[Wrong element in repetition history]]
# [[Too long inter-repetition intervals after using Mercy]]
# [[Wrong last repetition date]]

= Incremental video =
# [[Problems with YouTube in SuperMemo 19]]

= Search =

# [[Cannot correctly search with match words and case sensitive]]
# [[Title text reuse|False hits in the search procedure]]

= Templates =

# [[Mega-confusion with templates]]

= Unicode =

# [[Old titles still appear in question marks in the Unicode-enabled contents window]]

= Layouts = 

# [[I hate F5]]
# [[Windows disappear when reverting to default layout]] 

= Pictures =

# [[Pictures disappeared from my collection]]
# [[Pictures get mixed up]]
# [[Images move to different components after element created|Pictures jump between components?]]
# [[How to replace image component?]]
# [[Pasting image component results in resizing of all components]]

= Sound and video =

# [[Cannot_open_player_device]]
# [[Problem with video drivers in SuperMemo 16]]

= Import/Export =
# [[Pictures display as x when importing from a site]]
# [[Ugly headers in Wikipedia]]
# [[Squares in Q&A files]]
# [[Errors when merging Advanced English with a Chinese collection]]
# [[Problems with import from SuperMemo 7]]
# [[Cannot export the lexicon]]

= XML =

# [[Problems with umlauts in XML exchange]]

= E-mail =

# [[Problems_with_importing_bulk_mail_from_MS_Outlook]]
# [[Mail_imports_twice_from_MS_Outlook]]

= Installation =

# [[Problems with SuperMemo 15 at second run after installing]]
# [[Why SuperMemo does not remember the level?]]

= Unlock/Registration/Password =

# [[Why am I suddenly asked to register SM if I registered ages ago?]]

= Collection password =

# [[I forgot my collection password. Is there a way to reset it?]]

= Privacy =
# [[Is SuperMemo using third-party online services?]]

= Other/Older =

# [[Swap problem]]
# [[French characters in SuperMemo]]
# [[Animated GIFs cause a flicker]]
# [[Greek font in Contents]]
# [[SuperMemo problems after hard reboot]]
# [[Main menu unavailable]]
# Cannot launch SM: [[Drive or network connection unavailable]]
# [[Memory allocation problem in SuperMemo]]
# [[How can I revert to the font used in SuperMemo from before a Microsoft update??]]
# [[All the font sizes change except the Question and Answer components]]
# [[SuperMemo deletes the text of a topic upon creating a cloze deletion]]
# [[SuperMemo reports my collection is locked]]
# [[Can not type polish letters when searching collection]]
# [[I can not run SuperMemo Power Words CD-ROM in professional or advanced mode]]
# [[I found no way of storing background colors for a template. How can i change the background of my existing cards?]]
# [[Strange behavior of an image component]]
# [[Undeletable registry member]]
# [[Keyboard shortcut Ctrl+F6]]
# [[Keyboard shortcut Ctrl+S]]
# [[Find Elements: Error: List index out of bounds (1)]]
# [[File corruption in HTML component]]
# [[Workload: Invalid argument to data encode]]
# [[Workload: Date outside the learning process: Jan 12, 2007]]
# [[Workload: Moving between Graph and Daily tabs looses current date slection]]
# [[Analysis: Work done statistics not dynamically updated during an open session of SM]]
# [[Analysis: Topic count incremented with remember of elements]]
# [[Keyboard shortcuts E, Q and A: Different behaviours]]
# [[Recovering from damage to files in a big collection]]
# [[Wrong interval in repetition history]]
# [[Error collecting item optimization data]]
# [[Make collection repairs more reliable]]
# [[OLE Error in SuperMemo]]
# [[Why is SM2004 slower?]]
# [[Cannot upgrade from Multimedia SuperMemo]]
# [[Tasklist sorting bug]]

= See also =
* [[Error messages]]
* [[Bugs]] 
* [[Non-Latin languages]]