Support: Wikis vs. Forums

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Question

R.Y.S. asked: Why do you keep a support wiki instead of creating a professional Internet forum?

Answer

Support Wiki has the following advantages:

  • difficult question that may need feedback from more than one person can be answered collectively
  • everyone can help correct the wording or fix spelling errors
  • everyone can provide links to additional information
  • questions are archived, rarely deleted, never expired
  • changes to old entries can be easily found with Recent changes
  • Wiki is hosted on a server owned by SuperMemo World, and cannot be deleted by an accidental moderator (e.g. as it happened with SuperMemo Yahoo Group)

If you would like to set up your own discussion forum, you can also place a link to your forum a SuperMemopedia.com