Anti-virus blocks the install: Difference between revisions

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(Created page with "{{FAQ |From=Troy |Sent=Mar 17, 2017 |Subject=installation |Q=My anti-virus is blocking the install. What do I do? I did get SuperMemo 15 Beta to work previously. |Hints=Please...")
 
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|Subject=installation
|Subject=installation
|Q=My anti-virus is blocking the install. What do I do? I did get SuperMemo 15 Beta to work previously.
|Q=My anti-virus is blocking the install. What do I do? I did get SuperMemo 15 Beta to work previously.
|Hints=Please send some screenshots or details. If this is just a warning of "unknown publisher", you can ignore it. If there is a false positive mark on the EXE file, you can report it to anti-virus developer (or try scanning with another app). If your file is infected indeed, you can just re-download. If the block occurs on the SuperMemo download executed by the installer, you can receive alternative download instructions via e-mail. You can also temporarily disable the anti-virus program. If there is a false positive on SuperMemo EXE file, you can also report it to the anti-virus developer, or add it to your app whitelist (naturally, in that latter case, it would make sense to double check with another scanner).
|Hints=Please send some screenshots or details. If this is just a warning of "unknown publisher", you can ignore it. If there is a false positive mark on the EXE file, you can report it to anti-virus developer (or try scanning with another app). If your file is infected indeed, you can just re-download. If the block occurs on the SuperMemo download executed by the installer, you can receive alternative download instructions via e-mail. You can also temporarily disable the anti-virus program. If there is a false positive on SuperMemo EXE file, you can also report it to the anti-virus developer, or add it to your app whitelist (naturally, in that latter case, it would make sense to double check with another scanner). Finally, for SuperMemo itself to be truly infected it would need to be infected on the server, which does not seem to be the case (we use 2-3 generic scanners in production and before release).
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Latest revision as of 23:04, 21 March 2017


From: Troy
Country: {{{Country}}}
Sent: Mar 17, 2017
Subject: installation

Question:

My anti-virus is blocking the install. What do I do? I did get SuperMemo 15 Beta to work previously.

Hints

Please send some screenshots or details. If this is just a warning of "unknown publisher", you can ignore it. If there is a false positive mark on the EXE file, you can report it to anti-virus developer (or try scanning with another app). If your file is infected indeed, you can just re-download. If the block occurs on the SuperMemo download executed by the installer, you can receive alternative download instructions via e-mail. You can also temporarily disable the anti-virus program. If there is a false positive on SuperMemo EXE file, you can also report it to the anti-virus developer, or add it to your app whitelist (naturally, in that latter case, it would make sense to double check with another scanner). Finally, for SuperMemo itself to be truly infected it would need to be infected on the server, which does not seem to be the case (we use 2-3 generic scanners in production and before release).

Answer: